FAQ for Buyer(Online Trading)

Top questions

1. What is Online Trading Services?

Made-in-China.com's Online Trading Services are designed to facilitate registered members to place, accept, conclude, manage and fulfill orders for the provision of products and services online within Made-in-China.com, which include payment services supported by Crov.com.

2. What benefits can I get from Online Trading Services?

A full range of selected products, verified suppliers, safe payment method and efficient trading process.

3. What is payment account?

  • Buyer must be registered on the Made-in-China.com and Crov.com in order to make transaction on the Sites and access Online Trading Services. Made-in-China.com will create an account of Crov.com for your payment of your order if you are not registered on Crov.com, but you cannot use this system auto registered account for other use.
  • About registering and account setting on Made-in-China.com, please click here.

4. How do I find a product for Online Trading order?

  • You can search the product you want and filter out Deal Product for purchase.
  • You can also visit the Online Trading channel and source according to categories.

5. How do I place an order?

After you find the product you want to order, please click "Start Order", complete the price quotation request form and submit it. You will be informed when the supplier confirm your order request and you are able to pay through Crov.com by clicking "Complete Purchase".

6. Why does the supplier not reply my Online Trading inquiry?

  • If you don't know where to check your order record, Sign in your account and go to Transactions-My Online Order to check all your confirmed orders.
  • If you still haven't got the reply, it might be because the supplier is in a different time zone from yours, or having holidays due to different cultures. You may try to call them directly in an urgent case or contact us for help: online-trading@made-in-china.com.

7. How do I pay my order?

  • After you receive the order confirmation from the supplier, click the "Complete Purchase" button and sign in with your account.
  • Go to your Virtual Office-Transactions-My Online Order, click "Pay" and the system will direct you to Crov.com, you need to choose your payment method and "Submit Payment".

8. What payment methods are supported on this site?

You can pay by card and bank transfer.
If you pay through the bank transfer, please sign in and upload the receipt in the order list: Order -Manage Order. Please note that any transfer related charges are paid by you.
To faster expedite your order process, we advise you to pay online.

9. What is Pending for after I make the payment?

There are 2 situations for Pending:
  • Your order has been paid and the bank is processing.
  • Crov.com has received your payment and is reviewing your order.

FAQs

1. About Online Trading Services

What is Online Trading Services?

Made-in-China.com's Online Trading Services are designed to facilitate registered members to place, accept, conclude, manage and fulfill orders for the provision of products and services online within Made-in-China.com, which include payment services supported by Crov.com

2. About Account on Made-in-China.com

What is payment account?

  1. Buyer must be registered on the Made-in-China.com and Crov.com in order to make transaction on the Sites and access Online Trading Services. Made-in-China.com will create an account of Crov.com for your payment of your order if you are not registered on Crov.com, but you cannot use this system auto registered account for other use.
  2. About registering and account setting on Made-in-China.com, please click here.

3. About Order

1) How do I find a product for Online Trading order?

  • You can search the product you want and filter out Deal Product for purchase.
  • You can also visit the Online Trading channel and source according to categories.

2) How do I place an order?

After you find the product you want to order, please click "Start Order", complete the price quotation request form and submit it. You will be informed when the supplier confirm your order request and you are able to pay through Crov.com by clicking "Complete Purchase".

3) Why does the supplier not reply my Online Trading inquiry?

  • If you don't know where to check your order record, Sign in your account and go to Transactions-My Online Order to check all your confirmed orders.
  • If you still haven't got the reply, it might be because the supplier is in a different time zone from yours, or having holidays due to different cultures. You may try to call them directly in an urgent case or contact us for help: online-trading@made-in-china.com.

4) Can I change my order information such as shipping address after ordering?

You cannot update your shipping address after placing an order. But you can try to contact the supplier about this.

5) Why has my order been closed?

There are two reasons your order might be closed:
  • Your order is not approved by Made-in-China.com.
  • The seller cancels your order due to insufficient stock or some other causes.

4. About Payment

1) How do I pay my order?

  • After you receive the order confirmation from the supplier, click the "Complete Purchase" button and sign in with your account.
  • Go to your Virtual Office-Transactions-My Online Order, click "Pay" and the system will direct you to Crov.com, you need to choose your payment method and "Submit Payment".

2) What payment methods are supported on this site?

You can pay by card and bank transfer.
If you pay through the bank transfer, please sign in and upload the receipt in the order list: Order -Manage Order. Please note that any transfer related charges are paid by you.
To faster expedite your order process, we advise you to pay online.

3) How can I get the refund if I paid with a card?

Your refund will be given back to the same card you used to pay after the refund request is approved by seller.

4) What is Pending for after I make the payment?

There are 2 situations for Pending:
  • Your order has been paid and the bank is processing.
  • Crov.com has received your payment and is reviewing your order.

For pending orders, you are suggested to check for updates at a later time. Once Crov.com completes reviewing your order and your payment is verified, the seller will start preparing your order for shipment. If Crov.com failed to verify your payment, your order will be automatically cancelled.

Please note that the order verification process usually takes 24 hours or less, during which you may be asked to provide additional information to prove your payment is safe. For any questions, you may contact us: online-trading@made-in-china.com.

5) How do I pay the balance of my order?

Please follow the steps below:
Sign In-Virtual Office-Transactions-My Online Order-Awaiting Balance Payment-Mange Balance-Pay Now.

6) What should I do if my card payment has failed?

Please check the following if your card payment failed:
  • Please make sure you have paid with Visa, MasterCard, Discover, JCB, Diners Club or American Express.
  • Your card may be expired or your payment exceeded your card's limit, if this is the case, please contact your card issuer for resolution.
  • If there is an error notice on the checkout page, please try to check your card information and pay again. If this still doesn't work, please try another card or another browser.

7) Why has my order been closed because of security reasons?

All payments on Made-in-China.com will go through a verification process. To protect your account we will cancel your order and payment if we discover a risk.
In situations like this, some banks will decide to put your payment on hold. The money will be transferred back to your account, how long this takes mostly depends on your bank. For more information, please contact your bank.

5. Shipping & Tracking

1) How long will it take to get my package?

Please communicate with the supplier about the shipping and delivery details.

2) Can I change the delivery method after I place the order?

If you want to change the delivery method, you need to communicate with the seller about this.

3) My order was delivered later than negotiated time, what can I do?

Please contact supplier for solution first. If it does not work, you can Submit a Complaint, we will reply via email within 1 working day.

4) How to confirm receipt after I receive my order?

After your parcel has been shipped out, your order status will be changed to "In Transit". When you receive your order in perfect condition you need to "Confirm Receipt" to complete the order.

5) Where can I find my tracking number?

Please follow the steps below: Sign In-Virtual Office-Transactions-My Online Order-More-In Transit.

With the tracking number and shipping company information you can go to the shipping company's official website to check the detailed progress.

6) I have not received my order, what should I do?

You can track your order by checking the shipping information in your order details page. If your order does not arrive within the negotiated time, please contact supplier for solution first. If it does not work, you can Submit a Complaint, we will reply via email within 1 working day.

The following situations are not included:
Due to factors within your control (i.e. receiver is not at home, providing the wrong shipping address, changing order information, etc.)
Due to exceptional circumstances outside the seller's control (i.e. natural disaster, government actions, social events, etc.)

6. Returns & Refunds

1) The product I received does not match the description, what can I do?

Please contact supplier for solution first. If it does not work, you can Submit a Complaint, we will reply via email within 1 working day.

2) I am not satisfied with the seller's solutions, what can I do?

Please Sign In your account, then Submit a Complaint,we will reply via email within 1 working day.

3) I haven't received my order, what can I do?

You can track your order by checking the shipping information in your order details page. Please contact supplier for solution first. If it does not work you can Submit a Complaint.
The following situations are not included:
Due to factors within your control (i.e. receiver is not at home, providing the wrong shipping address, changing order information, etc.)
Due to exceptional circumstances outside the seller's control (i.e. natural disaster, government actions, social events, etc.)

4) What can I do if the seller doesn't want to sign the returning package?

Please contact us(online-trading@made-in-china.com) for help if the seller would refuse to sign for the parcel upon the agreement that you have achieved with him.

5) I returned items with a clear tracking number, why do I still need to upload shipping documents?

This is to ensure that the seller receives your returned package without any problems. Please leave a message to the seller once you have returned the item.

6) I received my order after getting a refund, what should I do?

If you receive an item after the system has processed your refund, please contact the seller to solve the issue.

7) When will I get my refund?

Once your refund request has been approved by seller, you will see the refund as a credit approximately 5-10 business days later, depending upon the bank. If you don't receive the refund on time, please feel free to contact us online-trading@made-in-china.com.

8) How can I get a refund if my credit card is no longer valid or has expired?

Refunds to expired or canceled cards are handled by your bank, and in most cases, credited to your replacement card. If no replacement exists, the bank usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail. If you don't receive the refund, please feel free to contact us: online-trading@made-in-china.com.

9) Can I apply refund for customized products?

No, we don't support refund for customized products. But you can contact the seller to negotiate if the seller is willing to refund.

Return & Refund Rules

To improve services of Made-in-China.com and protect trading rules, your use of Online Trading Services on Made-in-China.com is subject to Return & Refund Rules of Crov.com, a trading platform created by Made-in-China.com.

I. Accept

  1. This Return and Refund Rules (the " Agreement ") applies to all users of Made-in-China.com, and Crov.com, including buyers and sellers.
  2. Made-in-China.com reserves the right to update the rules when necessary, and the updated version will be published on Made-in-China.com and Crov.com with immediate effect.
  3. If you (buyer or seller) refuse to accept the rules, you are deemed to have waived the use of the services provided by Made-in-China.com and Crov.com immediately. You are deemed to accept the rules if you are using the Online Trading Services provided by Made-in-China.com and Crov.com.
  4. Buyers can enjoy the seller's after-sales service or the designated service provider's joint warranty services with the purchase vouchers of Made-in-China.com. Sellers must strictly abide by the relevant laws and regulations and the rules, fulfill the after-sale obligations for the goods sold on Made-in-China.com.
  5. After the buyer applies for the return successfully, the enclosed articles must be returned with the product, including but not limited to, the original package, warranty card, accessories, gifts, etc.

II. Cases not applicable to the rules

  • Any product not sold on Made-in-China.com.
  • Quality problems caused by the buyer's own actions due to misuse, collision, neglect, alteration, improper installation, unauthorized repairs, etc.
  • Goods that exceed the time limit of return and refund specified in the Agreement.
  • Missing goods, warranty cards, accessories, gifts, etc., that do not affect the integrity and normal functions of the product.
  • The seller has clearly stated that the product does not support refund for return before the purchase.
  • Other cases ruled by Made-in--China.com that should not be refunded.

III. Situations for return and refund

1. Failed to deliver on time & Order not received

Below is our guaranteed order processing time and delivery time:
  • Shipping from U.S. Warehouse
    For express delivery: 2-working-day processing time + 15-day delivery time.
    For other methods (truck or truck and express delivery mixed): 4-working-day processing time + 25-day delivery time.
  • Shipping from Manufacturer
    By sea: 7-working-day processing time + 60-day delivery time.
    By air: 3-working-day processing time + 25-day delivery time for express delivery /30-day delivery time for regular delivery.
    The receipt of the goods exceeds 15 natural days of the above-mentioned time limit is deemed as late delivery; if the goods have not been delivered within 15 natural days within the above-mentioned time limit, it is deemed that the goods have not been received. If the above-mentioned circumstance is caused by the seller, the buyer has the right to request compensation from the seller (return / exchange/ other compensation plan). Original package of the goods, warranty cards, accessories, and merchandise gifts must be returned with the goods, and the shipping cost is borne by the seller.

2. Not as described/Defective goods/Fake goods

For all orders on this platform, if the product has quality problems, or the product is significantly not as described, involved in copyright infringement and so on, and the buyer can prove that the product issue is caused by the seller, then the buyer has the right to ask the seller for compensation within 15 natural days after confirming the receipt. If the buyer needs to return the goods, the original package, warranty card, accessories, and gifts must be returned with the goods, and the freight will be borne by the seller; if the buyer and the seller cannot reach an agreement, either of the parties can apply for the arbitration of the platform.

3. Force Majeure

The product failed to be delivered on time due to Natural disasters, government actions, social events, etc.

4. Buyer's personal reasons

The product failed to be delivered on time due to buyer's personal reasons such as not at home upon the goods arrival, incorrect delivery address, order information changed by the buyer, etc.
For the situation 3 and 4, the buyer and seller should solve the problem by negotiation and coordination preferentially. If the two parties failed to reach an agreement, either of the parties can apply for platform intervention. Made-in-China.com will make the final judgment based on the facts and platform rules, relevant laws and regulations.

IIII. Other

If the order exceeds the refund time limit specified in the rules, but the product is still within the warranty period specified by the seller, the return and exchange matters shall be settled by the buyer and the seller through negotiation. If there is a dispute, either of the two parties may seek the help of Made-in-China.com through Contact Us.

Standards for Settlement of Disputes

Chapter I Overview

1.1 The Standards for Settlement of Disputes over Online Transactions and Trades (the "Standards") apply to the settlement of disputes over online order transactions between buyers and sellers of online transactions on the International Station of the Made-in-China.com (www.made-in-china.com, the "MIC").

1.2 A party instituting a trade dispute complaint and making an appeal for judgment is complainant, and the other party is the party against whom the complaint is made.

1.3 The MIC is entitled to revise the Standards from time to time and make an announcement on the website. If a user disagrees about the corresponding revision, it/he shall immediately stop using relevant services or products of the International Station of the MIC.

Chapter II Conditions and Scope of Acceptance of Complaints

2.1 Only after all the following conditions are met, can a complaint be accepted by the MIC:

2.1.1 The complainant is a user of online transaction industry of the International Station of the MIC, and is involved in a dispute in the course of online transactions;

2.1.2 The complaint is made within [the prescribed time limit];

2.1.3 There are clear and specific claims, facts and reasons;

2.1.4 Necessary, accurate and detailed factual bases and materials are provided;

2.1.5 and Other conditions deemed by the MIC as necessary are met.

2.2 The scope of complaints accepted by the MIC includes:

2.2.1 A buyer of online transaction complains about no delivery of goods by a seller;

2.2.2 A buyer of online transaction complains that the quantity or quality of goods received by it/him is inconsistent with agreement;

2.2.3 Under an online transaction, the buyer fails to make a payment in time or maliciously refuses payment; and

2.2.4 Any other circumstance that a party under an online transaction incurs direct losses to the other party or the MIC due to breach of agreement occurs.

Chapter III Complaint Handling Processes

3.1 Acceptance of complaints

In the event of a transaction dispute in the process of fulfillment of a transaction, the buyer and the seller shall firstly settle it through negotiation. If both parties cannot negotiate or no consensus can be reached upon negotiation, they may apply to the MIC for interference. The complainant may send complaint information to the MIC, including but not limited to the name, complain reason and relevant evidential materials of the party against whom the complaint is made. If the complaint meets acceptance conditions and is within the scope of acceptance, the MIC will intervene in the complaint after receiving an application.

3.2 Handling rules of the MIC

3.2.1 If either party makes an effective complaint and the complaint is accepted upon review and approval by the MIC, the MIC will make handling decisions such as judgment and the close of complaint as per relevant evidential materials submitted by both parties to the complaint. If either party fails to submit evidential materials within a prescribed time limit; although submitted, it/he cannot fully explain its/his claim; or, evidential materials is altered, forged or changed, the MIC will be entitled to directly make a judgment. Additionally, the MIC will be entitled to suspend or close the transaction authorities or account of the party liable on the online transaction platform of the MIC, and will not return service fees in the period of suspension or close, and publish it on the International Station of the MIC and/or other media.

3.2.2 Either party to a complaint shall, in the principle that "whoever proposes provides evidence", provide the MIC with relevant materials within the prescribed time limit to prove claims thereof. Otherwise, it/he shall bear consequences arising therefrom.

3.2.3 The submitter shall ensure the authenticity and legitimacy of evidences submitted by it/him, and bear risks/liability of unreal evidences provided by itself/himself and the other party. If unreal evidences submitted by either party lead to any liability, the MIC will not bear any relevant liability.

3.2.4 The MIC will be entitled to claim relevant evidences from either party in accordance with the Standards, make the formal examination for evidences submitted by either party in the capacity of a common person, and make a judgment as per such evidences. Buyers and sellers understand and definitely agree: as the MIC is not a professional judicial organ or arbitral body, it will not need to bear any liability due to its handling decision such as defective or wrong compensation or continual delivery of goods.

3.3 Execution of handling results

3.3.1 Where both parties of a dispute reach a compromise or understanding and the complainant revokes the complaint, the MIC will be entitled to exempt the party against whom the complaint is made from punishments, except that the complaint is revoked due to the temptation, threat, coercion or any other improper method of the party against whom the complaint is made, or the MIC deems that it is improper to exempt the party against whom the complaint is made from punishments.

3.3.2 A buyer and a seller will not be exempted from any compensation and all other liability that they shall bear according to laws, regulations, any other agreement between them, or the contract concluded by them and the MIC and so on, due to punishments imposed by the MIC.

3.3.3 After the MIC makes a handling result, either party may institute legal proceedings/arbitration proceedings within a period agreed upon. If the judgment/award result is inconsistent with the handling result of the MIC, the former shall prevail. Once the court judgment/arbitration award comes into effect, the buyer and the seller shall agree to provide the MIC with the copy of the written court judgment/arbitration award, and execute it actively and consciously. If either party fails to execute it, the other party may apply to the court for compulsory execution.

3.3.4 Where either party institutes legal proceedings or arbitration proceedings before an effective complaint is made or in the process of mediation by the MIC, the MIC will not accept the application for the complaint or immediately stop mediation. If legal proceedings or arbitration proceedings are instituted after the period agreed upon, even if the court judgment/arbitration award is inconsistent with the handling result of the MIC, both parties shall solve it independently, agree not to make any claim against the MIC, and agree to exempt the MIC from liability.

Chapter IV Punishments upon Buyers and Sellers for Irregularities

Different types of disputes correspond to different handling rules. Grading is conducted as per different results after the coordination of the MIC. Where, upon coordination by the platform, the party against whom the complaint is made is willing to coordinate about the settlement of a dispute as per complaint and dispute settlement rules; and, the party against whom the complaint is made is unwilling to coordinate about the settlement of a dispute as per complaint and dispute settlement rules of the MIC, and the MIC compulsorily settles a dispute, the grading will be different, and settlement rules will be different.

Where, concerning a complaint accepted by the MIC, the MIC judges that the party against whom the complaint is made should bear liability, specific punishments, including but not limited to warning, account freezing, taking commodities off shelves, fine and other punishment measures, will be imposed in view of the account thereof; if circumstances are especially serious, the MIC will be entitled to unilaterally cancel the contract, close the account, and not to refund remaining service fees.

Appendix: Types of Trade Disputes

Class of disputes Subclass of disputes Notes Settlement scheme
1. No receipt of goods 1.1 No delivery of goods after collection As at the date when the complaint is accepted, the complainant has made a payment, but the party against whom the complaint is made has not delivered the goods. The platform cancels the order, and refunds the payment for goods to the buyer
1.2 False delivery of goods As at the date when the complaint is accepted, the complainant has made a payment, but the party against whom the complaint is made has provided a false delivery voucher, and the complainant has not received the goods. The platform cancels the order, and refunds the payment for goods to the buyer
1.3 No settlement for the return of goods After the complainant returns goods upon negotiation by and between both parties, the party against whom the complaint is made does not solve it (e.g. refusing the delivery of goods again or refund, unreasonable delay or no contact). The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
1.4 Others The party against whom the complaint is made has delivered goods, but the goods are lost or returned, etc. for the reason of the said party. Therefore, as at the date when the complaint is accepted, the complainant has not received the goods yet. The party against whom the complaint is made needs to bear relevant liability. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
2. Quality 2.1 Serious quality problem The material, component content, category or safety standard, etc. of goods received by the complainant is obviously inconsistent with relevant agreement, any major function of the goods is lost, or the goods cannot be used at all. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
2.2 General quality problem The goods received by the complainant have a minor quality problem, and do not meet standards agreed upon, with the use not influenced or without any obvious harm. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
3. Quantity 3.1 Serious quantity problem The quantity of goods received by the complainant is obviously inconsistent with the quantity agreed upon. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
3.2 General quantity problem The goods received by the complainant have a minor quantity problem, and do not meet standards agreed upon, with no big difference from allowed error or without obvious harm. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
4. Fake goods The goods received by the complainant are not products of the nature or brand agreed upon, or the party against whom the complaint is made fails to provide brand licensing or proprietary brand certification. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
Malicious acts 5. Malicious complaint On no reasonable ground, either party makes complaints about a dispute, which is not effective (>= twice against one party against whom the complaint is made). The platform does not accept them
6. Malicious order Either party places an order not for the purpose of purchase, and does not make a payment within the prescribed time limit after that. The platform cancels the order
7. Malicious harassment The party against whom the complaint is made makes improper remarks, threatens, insults, slanders or abuses the other party for several times (>= twice against the same party), or maliciously contacts the other party for several times in a short time. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
Other disputes 8. Dispute over losses arising from wrong information settings The party against whom the complaint is made is involved into a dispute over losses due to its wrong information settings, such as wrong commodity descriptions or price (including freight). The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
9. Package dispute The seller does not package goods as per agreements, with no influence on use or without obvious harm. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
10. Other loss dispute The party against whom the complaint is made, without approval by the complaint, temporarily changes freight/logistics method/delivery period or incurs other expenses, and so on; the platform will not settle losses arising from the delivery of goods before collection. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
11. After-sales dispute The party against whom the complaint is made does not provide after-sales services agreed upon, or fails to keep a promise. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions

The abovementioned circumstances shall be settled as per rules of the platform.

Except the abovementioned circumstances, if the party against whom the complaint is made conducts any act in breach of principles such as honest transaction and compliance with laws and regulations, the MIC will be entitled to settle it as per the degree of error of the said party, losses of the complainant and so on.

The Clauses are translated into English by translation software. Focus Tech is not responsible for any description difference between the English version and the Chinese version of the Clauses on the website. In the case of any conflict, the Chinese version shall prevail.

Use Agreement

Use Agreement of Online Transaction Services

You are welcome to apply for online transaction services (the "Services") of the Made-in-China.com (website: www.made-in-china.com, the "MIC") developed and operated by Focus Technology Co., Ltd. ("Focus Tech" or "we").

The following terms and conditions constitute the agreement concluded by and between a buyer using the MIC online transaction services (the "Buyer" or "you") and us concerning the license for using the MIC online transaction services (the "Agreement").

Special notes:

  1. You know: The online transaction system on Crov.com operated by Crov Inc. (the "Crov"), a wholly-owned subsidiary of Focus Tech, will be used for the MIC online transaction services. Before you use our Services, please carefully read and understand the Agreement and comply with the User Agreement, the Privacy Policy and relevant rules on the MIC as well as Crov Terms and Conditions and Crov Privacy Policy of Crov.com.
  2. You confirm and authorize: If you only have a member account of the MIC, we can use your account information to open on Crov.com an account for payment for goods, which can be only used for checking details about your online transaction orders and making payments for goods accordingly. If you have opened a member account of Crov, you may, after the MIC jumping to Crov.com, directly bind your Crov member account to complete corresponding online payment.
  3. We have highlighted clauses greatly related to your rights and interests in bold and with underline, to which you should attach importance. Your submission of application for the Services means that you have known and agreed about all terms and conditions hereof. If you don't agree about all terms and conditions, you should immediately stop applying for the Services.
  4. Some clauses hereof may be adjusted as per business needs from time to time. In the case of a change in any clause, it will be published in the form of an announcement on the MIC. If you continuously use the MIC online transaction services, it will be deemed that you have fully read, understood and accepted the amended Agreement; if you disagree about the amended Agreement, you will be entitled to stop using the Services.

Chapter I Basic Requirements of Online Transaction Services

  1. The MIC online transaction functions refer to functions of online trade negotiations and online order payment between buyer and seller by relevant webpage jumping to the online transaction system on the Crov.com, when the MIC together with Crov.com provides you with the Services.
  2. You shall undertake and guarantee to Focus Tech: All the information provided by you for Focus Tech in the phases of your application for the Services and subsequent orders, including but not limited your identity information, the information on delivery of goods and payment information, is accurate, authentic and effective, otherwise we will be entitled to terminate the provision of online transaction services for you; once any false information is found, the MIC will be entitled to suspend, freeze and delete your account, compulsorily terminate transaction orders and terminate the Services on the basis of the Rules on Penalties for Irregular Online Transactions.
  3. You know and confirm: The Services only apply to the online transactions of commodities, other than all commodities on the MIC, within the scope allowed by the MIC. Focus Tech will be entitled to allow a change in the scope of commodities subject to online transactions, and enjoy the right of final interpretation for the scope of commodities subject to online transactions. In the case of any future adjustment to the scope of commodities subject to online transactions, we will publish it in the form of announcement on the MIC.

Chapter II Notes on Expenses Relating to Online Transaction Services

1. Notes on service fees

Focus Tech provides you with the Services freely, but we reserve the right to fees of the Services. In the case of any adjustment to fees of the Services, we will publish it in the form of an announcement on the MIC.

You understand and confirm: If you use the Services, you will pay corresponding monies of goods for specific suppliers. We strongly suggest you carefully reading contents of Article 3 payment for goods of this chapter.

You understand and confirm: Focus Tech is not responsible for monies of goods under orders, software and hardware fees, taxes and other expenses that you need to pay due to your use of the Services. The aforesaid relevant expenses shall be independently paid by you for transaction objects or relevant third parties.

2. Confirmation of orders

You know and confirm: On the MIC, the Services can be only used for commodities available for online transactions. If any commodities that you intend to procure are not within the scope of commodities available for online transactions, you will be temporarily unable to use the Services.

You know and confirm: The Services are provided for buyers from many countries and regions in the world. Therefore, the scope of commodities available for online transactions by the use of the Services and relevant rights and interests of buyers may differ. Focus Tech does not guarantee that all buyers can obtain the same types of functions and transaction benefits.

You understand and agree: Inventories of relevant commodities of a supplier may be insufficient, production period may be long, and there may be other problems. We suggest that before placing an order, you should communicate with the supplier concerned to confirm relevant matters including commodity inventories and the period for delivery of goods, so as to avoid the cancellation of the order by the supplier.

You understand and confirm: After you submit an order and complete full payment, the MIC will review the order. If your order exceeds the restriction to purchase quantity, any procured product or price is wrong, there is a fraud or there is any other problem as judged by the risk credit department of the MIC, the MIC will be entitled to close and cancel corresponding orders. You will be unable to complete the online transaction of the said order by virtue of the Services.

3. Payment for goods

You know and agree: Crov collects the payment for goods under orders under online transactions by proxy, and the webpage of payment for goods will jump to Crov.com. Before you make a full payment for goods of an order under online transaction within the time prescribed in the system, the supplier will be entitled not to deliver the goods.

You agree and confirm: We only provide you with the Services through Crov.com, and do not review or judge the amount of an order achieved by the use of the Services or transaction object. Before the payment for goods, you should prudently check online transaction contents, to avoid any unnecessary loss.

After your online transaction order passes review, you may inquire your transaction order details on the MIC. If you need to apply for cancellation of an order after the order passes review, you may contact an online customer service employee of the MIC, and your application for cancellation of the order may complete upon approval by the supplier concerned.

You agree and confirm: No matter for what reason monies paid by you under an online transaction order are returned, corresponding monies will be returned to your payment account as per the original route within 5-10 days.

Chapter III Management Standards for Online Transaction Services

1. Dispute settlement rules

You understand and confirm: In the case of any dispute or complaint between you and a supplier in the course of use of the Services, it can be settled in accordance with the Standards for Settlement of Disputes over Online Transactions and Trades of the MIC.

2. In the case of a dispute due to your irregularity in the course of use of the Services, the MIC will be entitled to give a warning, freeze your account, close and cancel the online transaction order concerned, impose a fine or take any other punishment measure; if circumstances are especially serious, the MIC will be entitled to immediately cancel the service contract and close the account unilaterally, with losses arising therefrom to be borne by yourself.

3. Notes on punishments

You understand and agree: In any of the following circumstances, the MIC will be entitled to impose punishments including but not limited to the cancellation and close of an order, the suspension of the Services, the close of account upon you, with losses arising therefrom to be borne by yourself:

(1) a transaction product runs counter to any law, regulations, policies or rules, etc.;
(2) it is judged by Focus Tech that you maliciously place an order and is suspected of a fraud;
(3) Focus Tech doubts on a reasonable ground that you maliciously collude with a supplier, and conducts a false transaction by virtue of the MIC; or
(4) you fail to provide any effective, complete or authentic evidence as per requirements of Focus Tech.

Chapter IV Disclaimer

1. Focus Tech does not conduct any statements and guarantees for the following matters: (1) services provided by Focus Tech fully conform to your requirements or experience; (2) Focus Tech is not disturbed, does not have any fault, or guarantees effects of your use of the Services. You agree to independently bear losses arising from the unexpected halt of the website, a delay in operation or transmission, computer virus, network connection fault, unauthorized entry, etc.

2. Where a third party institutes legal proceedings or makes a claim against Focus Tech for you violates the Agreement, the User Agreement and the Privacy Policy of the MIC, the Crov Terms and Conditions and the Crov Privacy Policy of the Crov.com or any other relevant law or regulations, you will agree to compensate Focus Tech for all losses arising therefrom, including legal costs, preservation costs, notarial fees and reasonable legal costs.

3. Focus Tech only provides you with the online transaction function, but does not guarantee the qualifications of your transaction object, transaction safety and so on. Any disputes between you and suppliers in the course of transactions, including but not limited to product quality disputes, payment ones and after-sales service ones, shall be independently settled by you and the suppliers, and Focus Tech will not bear any liability.

4. If Focus Tech takes any measure such as the cancellation of an order, the suspension of the Services or the close of account due to your breach of any clause hereof, all losses arising therefrom will be borne by yourself.

Chapter V Settlement of Disputes

1. Any disputes between you and suppliers in the course of online transactions, including but not limited to disputes over quality, payment and after-sales service, shall be independently settled by you and suppliers, in the principle of settlement methods of disputes determined by you and suppliers.

2. If negotiation fails, any dispute over the online transaction functions between you and Focus Tech shall be referred to the Jiangsu Arbitration Center of the China International Economic and Trade Arbitration Commission for settlement. Arbitration fees shall be borne by the losing party, unless otherwise ruled. Arbitration rules shall be subject to laws of the People's Republic of China.

3. The Agreement is translated into English by translation software. Focus Tech is not responsible for any description difference between the English version and the Chinese version of the Agreement on the website. In the case of any conflict, the Chinese version shall prevail.

Focus Technology Co., Ltd.