About Us

FAQ for Buyer(Online Trading)

Quick Access

1. About Online Trading Service

2. Made-in-China.com Account

3. Online Trading Orders and Status

4. How to Make the Payment?

5. Shipping & Tracking

6. Returns & Refunds

FAQs for Buyers

1. About Online Trading Service

What is "Online Trading Service"?

Online Trading is an online transaction service at Made-in-China.com. It is available both for buyers and sellers. Using it, you can complete the whole transaction process quickly online to grow your business.

Is "Online Trading Service" free?

Yes, it will protect your order without charges.

What is the difference between Online Trading and sending inquiries?

Choosing Online Trading, you will make the payment to Made-in-China.com first to keep your money safe.

How to distinguish online trading products from general products?

Online Trading products will be marked with a green shield "Trade Guarantee" symbol. There will be an additional red button "Start Order" on the product page.

Why choose Online Trading Service?

  • Payment to Made-in-China.com First
    Instead of sellers, your money will be paid to Made-in-China.com first. The payment can be made by credit card or bank transfer.
  • No Service Charge
    Online Trading service guarantees your order without any charges.
  • Refund & Return
    From payment to 30 days after delivery, if the delivery is not on time/products are not as described/other order situations, you can request a refund, and the Buyer Service Team will help you to solve the disputes.

2. Made-in-China.com Account

Any requirements before placing the order?

  1. The buyer must be registered on Made-in-China.com in order to access Online Trading Service to make transactions.
  2. For registering an account on Made-in-China.com, please click here.

3. Online Trading Orders and Status

1) How many types of Online Trading orders are there?

There are 3 types of Online Trading orders:

Initiated by the buyers:
  • Negotiated Order - This is the most common type of Online Trading orders. It is an order initiated by the buyers and needs to be paid after negotiating and quoting with the suppliers.
  • Rush Order - It is a fixed order initiated by the buyers and buyers can pay directly without negotiating with suppliers.
Initiated by the suppliers:
  • Supplier Drafted Order - This kind of order is created by the suppliers. The buyers only need to log in to the account to pay for the order directly.

2) How many Online Trading order statuses are there?

Usually there are 10 Online Trading statuses:

  • Awaiting Quotation - This status usually occurs on Negotiated Order. When you submit an order, the status is in Awaiting Quotation, which needs the supplier to give a quotation.
  • Awaiting Payment - This status usually occurs on all types of orders, it means your order is ready to pay.
  • Quotation Closed- This status usually occurs when you did not make the payment on time, or the supplier did not quote on time. If you want to continue to pay, please contact us or the supplier to create another new order for you.
  • Pending- This status will appear after you make the payment of the order. Our team will review your payment and the processing time will be within 1-2 hours for card payment, within 2-7 business days for bank transfer payment.
  • Unshipped- This status will appear after our team has approved your payment and before the supplier delivers the items.
  • In Transit- When the supplier ships the goods, your order will be in this status.
  • Completed- This status will appear when you confirm the Receipt, which means you have received the goods and confirm this order. Usually in this status your payment will be released to the supplier.
  • In Refund- This status occurs when you request a refund on your order.
  • In Chargeback– This status means that the cardholder requested a chargeback for the order and may be under disputes handling.
  • Closed - The order has been closed. If you want to continue to pay, please contact us or the supplier to create another new order for you. The followings are why your order might be closed:
    * The product you ordered is not approved by Made-in-China.com.
    * Your payment was not approved by Made-in-China.com.
    * If the payment is not completed within a certain time (usually 7 days), the quotation will be invalid and the order will be closed.
    * The seller canceled your order due to insufficient stock or some other issues.

3) How to search for Online Trading products?

  • You can search for the products you want on the main site of Made-in-China.com and filter out "Online Trading Products" on the search result page. You will find all the Online Trading products with the "Trade Guarantee" symbol.
  • You can also visit the https://trading.made-in-china.com/ and source according to categories.
    Where to find Online Trading site (https://trading.made-in-china.com/)?
    1. Entrance on the main site:
    2. Entrance on the search result page:

4) How to place an Online Trading order?

After finding the product you want to order, click "Start Order"on the right side, and complete the order info including email address, shipping address, and billing address.

If you are in login status for the first order, your email will be automatically entered but the shipping and billing address are needed.

If you are in login status and have placed an order before, the system will automatically fill in the previous info.

For Negotiated Order:
After entering the buyer info, you need to confirm the product info as well. Please notice that this order needs to be confirmed by the supplier to continue to pay. Click Submit Order and your order is in the "Awaiting Quotation" status, which normally will be quoted by the supplier within 24 hours. You can contact the supplier directly to get a quotation in a timely manner.

For Rush Order:
After entering the buyer info, you need to confirm the product info and logistics info as well. Please notice that this order does not need to be confirmed by the supplier, and you are ready to pay. Click "Pay Now" and your order is in the "Pending" status, which will be reviewed by the Buyer Service Team.

5) Why didn’t the supplier quote to my negotiated order within 24h?

  • For checking your order status, please sign in to your account and go to Transactions-My Online Order to check all your orders. If quoted, the order status will be changed into "Awaiting Payment".
  • If you still do not get a reply from the supplier, probably because the supplier is in a different time zone from yours, or on holiday. You can contact them directly or contact us for assistance:[email protected].

6) How to change my order information such as the shipping address after placing the order?

Currently, you cannot update your shipping address after placing an order. You can contact the supplier directly for updating the order info or create a new Supplier Drafted Order.

4. How to Make the Payment?

1) What payment methods are supported on this site?

There are 2 payment methods:
Payment Method Currency Amount Limit Processing Time
Credit/Debit Card
USD Supported ≤ US$ 5000.00 1-2 hours
Bank Transfer (T/T) USD Supported No Limit 2-7 Business Days

Please note that any transfer-related charges are paid by you.

2) How to make payment on the desktop site? (Made-in-China.com)

1 - Log in to your Made-in-China.com account and go to your Virtual Office(https://purchase.made-in-china.com/)

2 - Go to Transactions-My Online Order and find the order that you are ready to pay.

3 - Click "View to pay" to check the order info, scroll down, and click "Pay Now" to make the payment.

4 - You will be directly taken to the checkout page, you can check the product and price on the right side. Choose "Card" or "Bank Transfer" to make the payment. Please note that the order will be canceled if unpaid in 7 days. (GMT-5)

5 - For Card payment, please fill in your Card Holder Name, Card number, expiration date, and CVV. Click "Pay Now", and then our team will review your payment. The processing time will be within 1-2 hours.
*Please note that the order verification process usually takes 24 hours or less, during which you may be asked to provide additional information to prove your payment is safe. For any questions, you may contact us at [email protected].

6- For Bank Transfer, you will transfer payment to the bank account of Made-in-China.com. Click "Confirm & View Bank Account" to get the bank account info. You can Copy or Download the info.

After transferring to the bank account of Made-in-China.com, please enter your Virtual Office, go to My Account > Transactions > My Online Order, find the order, and click "Upload Vouchers" to submit your payment vouchers, our team will review your payment. The processing time will be within 2-7 Business Days.

3) How to make payment on the mobile site? (Made-in-China.com App)

Download the App: https://www.made-in-china.com/special/forbuyerapp/

1 - Log in to your Made-in-China.com account and go to My Account - Online Orders.

2 - Find the order you are ready to pay, and click "Pay Now".

3 - The payment method will pop up at the bottom for you to choose. Choose "Pay with a New Card" or "Bank Transfer" to make the payment. If you have placed an order before and checked the Remember the Card option, the card info will be shown. Please note that the order will be canceled if unpaid in 7 days. (GMT-5)

4 - For Card payment, please fill in your Card Holder Name, Card number, expiration date, and CVV. Click "Pay Now", and then our team will review your payment. The processing time will be within 1-2 hours.

Please note that the order verification process usually takes 24 hours or less, during which you may be asked to provide additional information to prove your payment is safe. For any questions, you may contact us at [email protected].

5 - For Bank Transfer, you will transfer payment to the bank account of Made-in-China.com. Click "Confirm & View Bank Account" to get the bank account info. You can Copy or Download the info.

After transferring to the bank account of Made-in-China.com, enter "My Account - Online Orders" on the App, find the order, and click "Upload Vouchers" to submit your payment vouchers, our team will review your payment. The processing time will be within 2-7 Business Days.

4) How to make payment through the Order Link?

For Supplier Drafted Order, the supplier can Copy the Order Link and send it directly to you to make payment. The link will be in this format: https://membercenter.made-in-china.com/trade.do?xcase=orderDetailDeepUrlPage&applyId=xxxxxxxxx (*this is an example)

1 - Click the link the supplier sends to you, and make the payment on the desktop site or in Made-in-China.com App, which depends on which device you are using to open this link.

2 - Before payment, you will be directly taken to the login page, if you are in login status, you will be taken to the payment page.

(Desktop site login page)
(APP login page)

3 - Click "Pay Now" and choose "Card" or "Bank Transfer" to make the payment. If you have placed an order before and checked the Remember the Card option, the card info will be shown. Please note that the order will be canceled if unpaid in 7 days. (GMT-5)

The next steps are the same as before, refer to step 2) or step 3).

5) How can I get a refund if I paid with a card?

Your refund will be given back to the same card you used to pay after the refund request is approved by the seller.

6) Why my order is Pending after I make the payment?

There are 2 situations why your payment is pending:
  • Your order has been paid and the bank is processing it.
  • Made-in-China.com has received your payment and is reviewing your order.

For pending orders, you are advised to check for updates at a later time. Once Made-in-China.com completes reviewing your order and your payment is verified, the seller will start preparing your order for shipment. If Made-in-China.com fails to verify your payment, your order will be automatically canceled.

Please note that the order verification process usually takes 24 hours or less, during which you may be asked to provide additional information to prove your payment is safe. For any questions, you may contact us at [email protected].

7) What should I do if my card payment fails?

Please check the following if your card payment fails:
  • Please make sure you have paid with Visa, MasterCard, Discover, JCB, Diners Club, or American Express.
  • Your card may be expired or your payment exceeded your card's limit, if this is the case, please contact your card issuer for resolution.
  • If there is an error notice on the checkout page, please try to check your card information and pay again. If this still doesn't work, please try another card or another browser.

8) Why has my order been closed due to security reasons?

All the payments on Made-in-China.com will go through a verification process. To protect your account we will cancel your order and payment if we discover a risk. In situations like this, some of the banks will decide to put your payment on hold. The money will be returned to your account, and the return processing time mostly depends on your bank. For more information, please contact your bank.

5. Shipping & Tracking

1) How long will it take to get my package?

Please communicate with the supplier about the shipping and delivery details.

2) Can I change the delivery method after I place the order?

If you want to change the delivery method, you need to communicate with the supplier directly.

3) My order was delivered later than the negotiated time, what can I do?

Please contact the supplier directly to discuss the solution. If there is a dispute, you can email us at [email protected], we will reply you within 1 working day.

4) How to confirm receipt after receiving my order?

Once your parcel has been shipped out, your order status will be changed to "In Transit". When you receive your order in perfect condition you need to "Confirm Receipt" to complete the order.

5) Where can I find my tracking number?

Please follow the steps below: Sign In-My Account-Transactions-My Online Order-In Transit.

With the tracking number and shipping company information, you can go to the shipping company's official website to check the detailed progress.

6. Returns & Refunds

1) What if the products I ordered are defective/not as described?

You can request a refund if the products are not as described. The supplier needs to reply to the refund request within 24 hours after you have submitted it. If the refund method is "Refund after return", the supplier must confirm the refund as soon as possible after receiving your return within 30 days.

2) Can I apply for a return?

If the supplier fails to deliver the goods within the agreed time limit / the failure to receive the goods is caused by the supplier, you have the right to request a refund from the supplier (return refund/exchange/other compensations). If you need to send back the goods, the original packaging of the goods, warranty card, accessories, and gift items need to be sent back with the goods together and the freight will be charged by the supplier.

3) The product I received does not match the description, what can I do?

Please contact the supplier directly to discuss the solution. If there is a dispute, you can email us at [email protected],we will reply you within 1 working day.

4) I am not satisfied with the seller's solutions, what can I do?

Please contact us at [email protected],we will reply you within 1 working day.

5) What should I do if I did not receive my items?

You can track your order by checking the shipping information on your order details page. If your order does not arrive within the negotiated time, please contact the supplier directly to discuss the solution. If there is a dispute, you can email us at [email protected],we will reply you within 1 working day.

The following situations are not included:
Due to factors within your control (i.e. receiver is not at home, providing the wrong shipping address, changing order information, etc.)
Due to exceptional circumstances outside the seller's control (i.e. natural disaster, government actions, social events, etc.)

6) What can I do if the seller does not want to sign the returning package?

Please contact us ( [email protected]) for help if the seller refuses to sign the parcel upon the agreement that you have achieved with him.

7) I returned items with a clear tracking number, why do I still need to upload shipping documents?

This is to ensure that the seller receives your returned package without any problems. Please leave a message to the seller once you have returned the item.

8) I received my order after getting a refund, what should I do?

If you receive an item after the system has processed your refund, please contact the seller to solve the issue.

9) When will I get my refund?

Once your refund request has been approved by the seller, you will see the refund approximately 5-10 business days later, depending upon the bank. If you don't receive the refund on time, please feel free to contact us at  [email protected].

10) How can I get a refund if my credit card is no longer valid or has expired?

Refunds to expired or canceled cards are handled by your bank, and in most cases, credited to your replacement card. If no replacement exists, the bank usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail. If you don't receive a refund, please feel free to contact us: [email protected].

11) Can I apply for a refund for customized products?

No, we don't support refunds for customized products. But you can contact the seller to negotiate if the seller is willing to refund.

12) How can I request a refund if I use a bank transfer to the Focus Global bank account?

You need to negotiate with the supplier directly to resolve any disputes. The refund can only be issued with the supplier's assent.

Shipping Policy

Shipping methods we provide

Method Carrier
Made-in-china.com Official Fulfilled Shipping Method UPS, 4PX (more to add in the future)
Supplier Self-Fulfilled Shipping Method Please contact the Supplier to confirm

The supplier can choose the shipping method to use, so we suggest you can contact the supplier to confirm the actual shipping method.

Shipment processing time

Once placed, your order will be confirmed within 1-3 business days. Normally it takes 1-60 business days to process the order before it's shipped after the order been confirmed as it’s confirmed by the supplier with the dispatch date. We suggest you communicate with the supplier about the shipping and delivery details.

Shipping delivery estimates

Shipment method Carrier Estimated delivery time
Made-in-china.com Official Fulfilled Shipping Method UPS 3-10 business days
4PX 3-14 business days
Supplier Self-Fulfilled Shipping Method Please contact the Supplier to confirm 3-60 business days.
Please contact the supplier to confirm

*Delivery time is depending on your region and the shipping method the supplier choose.

Shipment confirmation and order tracking

You will receive a shipment notification email once your order has been shipped out. The email will contain the tracking information as well as a link to track your package online.

Customs Clearance

Please be aware that delays may be imposed by your country’s customs clearance. Made-in-china.com is not responsible for paying any fees or rates charged by customs. These charges are the responsibility between the supplier and buyer.

Return Policy

  1. Failed to deliver on time & Order not received
    Once placed, your order will be confirmed within 1-3 business days.

    Normally it takes 1-60 business days to process the order before it's shipped after the order been confirmed as it’s confirmed by the supplier with the dispatch date. We suggest you communicate with the supplier about the shipping and delivery details.

    Delivery generally takes 3-60 business days, depending on your region and the shipping method the supplier choose.

    The receipt of the goods exceeds 15 natural days of the above-mentioned time limit is deemed as late delivery; if the goods have not been delivered within 15 natural days within the above-mentioned time limit, it is deemed that the goods have not been received. If the above-mentioned circumstance is caused by the seller, the buyer has the right to request compensation from the seller (return / exchange/ other compensation plan). Original package of the goods, warranty cards, accessories, and merchandise gifts must be returned with the goods, and the shipping cost is borne by the seller.

  2. Not as described/Defective goods/Fake goods

    For all orders placed through this platform, if the product has quality issues, product is not as described, or involved in copyright infringement and the buyer has the right to ask the seller for refund within 15 natural days. The buyer must provide evidence. If the buyer needs to return the goods, the original package, warranty card, accessories, and gifts must be returned with the goods, and the freight will be borne by the seller; if the buyer and the seller cannot reach an agreement, either of the parties can apply for the arbitration of the platform.

  3. Force Majeure

    The product failed to be delivered on time due to Natural disasters, government actions, social events, etc.

  4. Buyer's personal reasons

    The product failed to be delivered on time due to buyer's personal reasons such as not at home upon delivery, incorrect delivery address, order information changed by the buyer, etc.
    For the situation 3 and 4, the buyer and seller should solve the problem by negotiation and coordination preferentially. If the two parties failed to reach an agreement, either of the parties can apply for platform intervention. Made-in-China.com will make the final judgment based on the facts and platform rules, relevant laws and regulations.

  5. For more information, please contact us.

Return & Refund Rules

To improve services of Made-in-China.com and protect trading rules, your usage of Online Trading Services is subject to Return & Refund Rules of Made-in-China.com.

I. Accept

This Return and Refund Rules (the " Agreement ") applies to all users of Made-in-China.com, including buyers and sellers.
Made-in-China.com reserves the right to update the rules when necessary, and the updated version will be published on Made-in-China.com with immediate effect.
If you (buyer or seller) refuse to accept the rules, you are deemed to have waived the use of the services provided by Made-in-China.com immediately. You are deemed to accept the rules if you are using the Online Trading Services provided by Made-in-China.com.
Buyers can enjoy the seller's after-sales service or the designated service provider's joint warranty services with the purchase vouchers of Made-in-China.com. Sellers must strictly abide by the relevant laws and regulations and the rules, fulfill the after-sale obligations for the goods sold on Made-in-China.com.
After the buyer applies for the return successfully, the enclosed articles must be returned with the product, including but not limited to, the original package, warranty card, accessories, gifts, etc.

II. Cases not applicable to the rules

Any product not sold on Made-in-China.com.
Quality problems caused by the buyer's own actions due to misuse, collision, neglect, alteration, improper installation, unauthorized repairs, etc.
Goods that exceed the time limit of return and refund specified in the Agreement.
Missing goods, warranty cards, accessories, gifts, etc., that do not affect the integrity and normal functions of the product.
The seller has clearly stated that the product does not support refund for return before the purchase.
Other cases ruled by Made-in--China.com that should not be refunded.

III. Situations for return and refund

  1. Failed to deliver on time & Order not received
    Below is our guaranteed order processing time and delivery time:
    Shipping from Manufacturer
    Once placed, your order will be confirmed within 1-3 business days.
    Normally it takes 1-60 days to process the order before it's shipped as it’s confirmed by the supplier with the dispatch date. We suggest you communicate with the supplier about the shipping and delivery details
    Delivery generally takes 3-60 days, depending on your region and the shipping method the supplier choose.

    The receipt of the goods exceeds 15 natural days of the above-mentioned time limit is deemed as late delivery; if the goods have not been delivered within 15 natural days within the above-mentioned time limit, it is deemed that the goods have not been received. If the above-mentioned circumstance is caused by the seller, the buyer has the right to request compensation from the seller (return / exchange/ other compensation plan). Original package of the goods, warranty cards, accessories, and merchandise gifts must be returned with the goods, and the shipping cost is borne by the seller.

  2. Not as described/Defective goods/Fake goods

    For all orders placed through this platform, if the product has quality issues, product is not as described, or involved in copyright infringement and the buyer has the right to ask the seller for refund within 15 natural days. The buyer must provide evidence. If the buyer needs to return the goods, the original package, warranty card, accessories, and gifts must be returned with the goods, and the freight will be borne by the seller; if the buyer and the seller cannot reach an agreement, either of the parties can apply for the arbitration of the platform.

  3. Force Majeure

    The product failed to be delivered on time due to Natural disasters, government actions, social events, etc.

  4. Buyer's personal reasons
    The product failed to be delivered on time due to buyer's personal reasons such as not at home upon delivery, incorrect delivery address, order information changed by the buyer, etc.

    For the situation 3 and 4, the buyer and seller should solve the problem by negotiation and coordination preferentially. If the two parties failed to reach an agreement, either of the parties can apply for platform intervention. Made-in-China.com will make the final judgment based on the facts and platform rules, relevant laws and regulations.

  5. Bank transfer with Focus Global Sourcing Services Co., Ltd. (the “Focus Global”)

    If you transfer to our Focus Global account, please notice that you need to negotiate with the supplier directly to resolve any disputes. Refund can only be issued with supplier's assent.

IIII. Other

If the order exceeds the refund time limit specified in the rules, but the product is still within the warranty period specified by the seller, the return and exchange matters shall be settled by the buyer and the seller through negotiation. If there is a dispute, either of the two parties may seek the help of Made-in-China.com through Contact Us.

Standards for Settlement of Disputes

Chapter I Overview

1.1 The Standards for Settlement of Disputes over Online Transactions and Trades (the "Standards") apply to the settlement of disputes over online order transactions between buyers and sellers of online transactions on the International Station of the Made-in-China.com (www.made-in-china.com, the "MIC").

1.2 A party instituting a trade dispute complaint and making an appeal for judgment is complainant, and the other party is the party against whom the complaint is made.

1.3 The MIC is entitled to revise the Standards from time to time and make an announcement on the website. If a user disagrees about the corresponding revision, it/he shall immediately stop using relevant services or products of the International Station of the MIC.

Chapter II Conditions and Scope of Acceptance of Complaints

2.1 Only after all the following conditions are met, can a complaint be accepted by the MIC:

2.1.1 The complainant is a user of online transaction industry of the International Station of the MIC, and is involved in a dispute in the course of online transactions;

2.1.2 The complaint is made within [the prescribed time limit];

2.1.3 There are clear and specific claims, facts and reasons;

2.1.4 Necessary, accurate and detailed factual bases and materials are provided;

2.1.5 and Other conditions deemed by the MIC as necessary are met.

2.2 The scope of complaints accepted by the MIC includes:

2.2.1 A buyer of online transaction complains about no delivery of goods by a seller;

2.2.2 A buyer of online transaction complains that the quantity or quality of goods received by it/him is inconsistent with agreement;

2.2.3 Under an online transaction, the buyer fails to make a payment in time or maliciously refuses payment; and

2.2.4 Any other circumstance that a party under an online transaction incurs direct losses to the other party or the MIC due to breach of agreement occurs.

Chapter III Complaint Handling Processes

3.1 Acceptance of complaints

In the event of a transaction dispute in the process of fulfillment of a transaction, the buyer and the seller shall firstly settle it through negotiation. If both parties cannot negotiate or no consensus can be reached upon negotiation, they may apply to the MIC for interference. The complainant may send complaint information to the MIC, including but not limited to the name, complain reason and relevant evidential materials of the party against whom the complaint is made. If the complaint meets acceptance conditions and is within the scope of acceptance, the MIC will intervene in the complaint after receiving an application.

3.2 Handling rules of the MIC

3.2.1 If either party makes an effective complaint and the complaint is accepted upon review and approval by the MIC, the MIC will make handling decisions such as judgment and the close of complaint as per relevant evidential materials submitted by both parties to the complaint. If either party fails to submit evidential materials within a prescribed time limit; although submitted, it/he cannot fully explain its/his claim; or, evidential materials is altered, forged or changed, the MIC will be entitled to directly make a judgment. Additionally, the MIC will be entitled to suspend or close the transaction authorities or account of the party liable on the online transaction platform of the MIC, and will not return service fees in the period of suspension or close, and publish it on the International Station of the MIC and/or other media.

3.2.2 Either party to a complaint shall, in the principle that "whoever proposes provides evidence", provide the MIC with relevant materials within the prescribed time limit to prove claims thereof. Otherwise, it/he shall bear consequences arising therefrom.

3.2.3 The submitter shall ensure the authenticity and legitimacy of evidences submitted by it/him, and bear risks/liability of unreal evidences provided by itself/himself and the other party. If unreal evidences submitted by either party lead to any liability, the MIC will not bear any relevant liability.

3.2.4 The MIC will be entitled to claim relevant evidences from either party in accordance with the Standards, make the formal examination for evidences submitted by either party in the capacity of a common person, and make a judgment as per such evidences. Buyers and sellers understand and definitely agree: as the MIC is not a professional judicial organ or arbitral body, it will not need to bear any liability due to its handling decision such as defective or wrong compensation or continual delivery of goods.

3.3 Execution of handling results

3.3.1 Where both parties of a dispute reach a compromise or understanding and the complainant revokes the complaint, the MIC will be entitled to exempt the party against whom the complaint is made from punishments, except that the complaint is revoked due to the temptation, threat, coercion or any other improper method of the party against whom the complaint is made, or the MIC deems that it is improper to exempt the party against whom the complaint is made from punishments.

3.3.2 A buyer and a seller will not be exempted from any compensation and all other liability that they shall bear according to laws, regulations, any other agreement between them, or the contract concluded by them and the MIC and so on, due to punishments imposed by the MIC.

3.3.3 After the MIC makes a handling result, either party may institute legal proceedings/arbitration proceedings within a period agreed upon. If the judgment/award result is inconsistent with the handling result of the MIC, the former shall prevail. Once the court judgment/arbitration award comes into effect, the buyer and the seller shall agree to provide the MIC with the copy of the written court judgment/arbitration award, and execute it actively and consciously. If either party fails to execute it, the other party may apply to the court for compulsory execution.

3.3.4 Where either party institutes legal proceedings or arbitration proceedings before an effective complaint is made or in the process of mediation by the MIC, the MIC will not accept the application for the complaint or immediately stop mediation. If legal proceedings or arbitration proceedings are instituted after the period agreed upon, even if the court judgment/arbitration award is inconsistent with the handling result of the MIC, both parties shall solve it independently, agree not to make any claim against the MIC, and agree to exempt the MIC from liability.

Chapter IV Punishments upon Buyers and Sellers for Irregularities

Different types of disputes correspond to different handling rules. Grading is conducted as per different results after the coordination of the MIC. Where, upon coordination by the platform, the party against whom the complaint is made is willing to coordinate about the settlement of a dispute as per complaint and dispute settlement rules; and, the party against whom the complaint is made is unwilling to coordinate about the settlement of a dispute as per complaint and dispute settlement rules of the MIC, and the MIC compulsorily settles a dispute, the grading will be different, and settlement rules will be different.

Where, concerning a complaint accepted by the MIC, the MIC judges that the party against whom the complaint is made should bear liability, specific punishments, including but not limited to warning, account freezing, taking commodities off shelves, fine and other punishment measures, will be imposed in view of the account thereof; if circumstances are especially serious, the MIC will be entitled to unilaterally cancel the contract, close the account, and not to refund remaining service fees.

Appendix: Types of Trade Disputes

Class of disputes Subclass of disputes Notes Settlement scheme
1. No receipt of goods 1.1 No delivery of goods after collection As at the date when the complaint is accepted, the complainant has made a payment, but the party against whom the complaint is made has not delivered the goods. The platform cancels the order, and refunds the payment for goods to the buyer
1.2 False delivery of goods As at the date when the complaint is accepted, the complainant has made a payment, but the party against whom the complaint is made has provided a false delivery voucher, and the complainant has not received the goods. The platform cancels the order, and refunds the payment for goods to the buyer
1.3 No settlement for the return of goods After the complainant returns goods upon negotiation by and between both parties, the party against whom the complaint is made does not solve it (e.g. refusing the delivery of goods again or refund, unreasonable delay or no contact). The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
1.4 Others The party against whom the complaint is made has delivered goods, but the goods are lost or returned, etc. for the reason of the said party. Therefore, as at the date when the complaint is accepted, the complainant has not received the goods yet. The party against whom the complaint is made needs to bear relevant liability. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
2. Quality 2.1 Serious quality problem The material, component content, category or safety standard, etc. of goods received by the complainant is obviously inconsistent with relevant agreement, any major function of the goods is lost, or the goods cannot be used at all. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
2.2 General quality problem The goods received by the complainant have a minor quality problem, and do not meet standards agreed upon, with the use not influenced or without any obvious harm. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
3. Quantity 3.1 Serious quantity problem The quantity of goods received by the complainant is obviously inconsistent with the quantity agreed upon. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
3.2 General quantity problem The goods received by the complainant have a minor quantity problem, and do not meet standards agreed upon, with no big difference from allowed error or without obvious harm. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
4. Fake goods The goods received by the complainant are not products of the nature or brand agreed upon, or the party against whom the complaint is made fails to provide brand licensing or proprietary brand certification. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
Malicious acts 5. Malicious complaint On no reasonable ground, either party makes complaints about a dispute, which is not effective (>= twice against one party against whom the complaint is made). The platform does not accept them
6. Malicious order Either party places an order not for the purpose of purchase, and does not make a payment within the prescribed time limit after that. The platform cancels the order
7. Malicious harassment The party against whom the complaint is made makes improper remarks, threatens, insults, slanders or abuses the other party for several times (>= twice against the same party), or maliciously contacts the other party for several times in a short time. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
Other disputes 8. Dispute over losses arising from wrong information settings The party against whom the complaint is made is involved into a dispute over losses due to its wrong information settings, such as wrong commodity descriptions or price (including freight). The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
9. Package dispute The seller does not package goods as per agreements, with no influence on use or without obvious harm. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
10. Other loss dispute The party against whom the complaint is made, without approval by the complaint, temporarily changes freight/logistics method/delivery period or incurs other expenses, and so on; the platform will not settle losses arising from the delivery of goods before collection. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions
11. After-sales dispute The party against whom the complaint is made does not provide after-sales services agreed upon, or fails to keep a promise. The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions

The abovementioned circumstances shall be settled as per rules of the platform.

Except the abovementioned circumstances, if the party against whom the complaint is made conducts any act in breach of principles such as honest transaction and compliance with laws and regulations, the MIC will be entitled to settle it as per the degree of error of the said party, losses of the complainant and so on.

The Clauses are translated into English by translation software. Focus Tech is not responsible for any description difference between the English version and the Chinese version of the Clauses on the website. In the case of any conflict, the Chinese version shall prevail.

Terms and Conditions

Terms and Conditions of Online Trading Services

You are welcome to apply for online trading services (the "Services") of the Made-in-China.com (website: www.made-in-china.com, the "MIC") developed and operated by Focus Technology Co., Ltd. ("Focus Tech.)

The following terms and conditions constitute the agreement concluded by and between a buyer using the MIC online trading services (the "Buyer" or "you") and us concerning the license for using the MIC online trading services (the "Agreement").

Special notes:

  1. You acknowledge: MIC online trading services are provided by Focus Global Sourcing Services Co., Ltd. (the “Focus Global”), a wholly-owned Hong Kong subsidiary of Focus Technology Co., Ltd., which is responsible for connecting domestic and foreign third-party payment gateways or commercial banks, and providing services such as fund clearing and settlement and refunds,registered address is ROOM 3112A 31/F WEST TOWER SHUN TAK CENTRE 168-200 CONNAUGHT ROAD CENTRAL HONG KONG. During using MIC online trading services, Focus Global will be on behalf of the website operator (Focus Tech) fulfill the rights and obligations. Focus Global is fully responsible for the processing transactions, including chargeback, refund, and handling of customer complaints on behalf of the seller.
  2. Before you use our Services, please carefully read and understand the Agreement and comply with the Terms and Conditions, the Privacy Policy and relevant rules.
  3. You confirm and authorize: If you only have a member account of the MIC, we can use your account information for payment of goods, which can be only used for checking details about your online trading orders and making payments for goods accordingly.
  4. We have highlighted clauses greatly related to your rights and interests in bold and with underline, to which you should attach importance. Your submission of application for the Services means that you have known and agreed about all terms and conditions hereof. If you don't agree about all terms and conditions, you should immediately stop applying for the Services.
  5. Some clauses hereof may be adjusted as per business needs from time to time. In the case of a change in any clause, it will be published in the form of an announcement on the MIC. If you continuously use the MIC online trading services, it will be deemed that you have fully read, understood and accepted the amended Agreement; if you disagree about the amended Agreement, you will be entitled to stop using the Services.

Chapter I Basic Requirements of Online Trading Services

  1. You shall undertake and guarantee to Focus Global : All the information provided by you for Focus Global in the phases of your application for the Services and subsequent orders, including but not limited your identity information, the information on delivery of goods and payment information, is accurate, authentic and effective, otherwise we will be entitled to terminate the provision of online trading services for you; once any false information is found, the MIC will be entitled to suspend, freeze and delete your account, compulsorily terminate transaction orders and terminate the Services on the basis of the Rules on Penalties for Irregular Online Trading.
  2. You know and confirm: The Services only apply to the online trading of commodities, other than all commodities on the MIC, within the scope allowed by the MIC. Focus Global will be entitled to allow a change in the scope of commodities subject to online trading, and enjoy the right of final interpretation for the scope of commodities subject to online trading. In the case of any future adjustment to the scope of commodities subject to online trading, we will publish it in the form of announcement on the MIC platform.

Chapter II Notes on Expenses Relating to Online Trading Services

1. Notes on service fees

We provide you with the Services freely, but we reserve the right to issue service fees at any given time. In the case of any adjustment to fees of the Services, we will publish it in the form of an announcement on the MIC platform.

You understand and confirm: If you use the Services, you will pay corresponding monies of goods for specific suppliers. We strongly suggest you carefully read contents of Article 3 payment for goods of this chapter.

You understand and confirm: Focus Global is not responsible for monies of goods under orders, software and hardware fees, taxes and other expenses that you need to pay due to your use of the Services. The aforesaid relevant expenses shall be independently paid by you for trading objects or relevant third parties.

2. Confirmation of orders

You know and confirm: On the MIC, the Services can be only used for commodities available for online trading.If any commodities that you intend to procure are not within the scope of commodities available for online trading, you will be temporarily unable to use the Services.

You know and confirm: The Services are provided for buyers from many countries and regions in the world. Therefore, the scope of commodities available for online trading by the use of the Services and relevant rights and interests of buyers may differ. Focus Global does not guarantee that all buyers can obtain the same types of functions and transaction benefits.

You understand and agree: Inventories of relevant commodities of a supplier may be insufficient, production period may be long, and there may be other unforeseen issues. We suggest that before placing an order, you should communicate with the appropriate buyer to confirm relevant matters including commodity inventories period for delivery of goods, to avoid the cancellation of the order by the supplier.

You understand and confirm: After you submit an order and complete full payment, we will review the order. If your order exceeds the restriction to purchase quantity, price is incorrect, there is possible fraud, or credit risk judged by our credit department, we reserve the right to cancel corresponding orders. We will be entitled to close and cancel corresponding orders. You will be unable to complete the online trading of the said order by virtue of the Services.

3. Payment for goods

You know and agree: Before you make a full payment for goods of an order under online trading within the time prescribed in the system, the supplier will be entitled not to deliver the goods.

You agree and confirm: We only provide you with the Services through trading.made-in-china.com, and do not review or judge the amount of an order achieved by the use of the Services or trading object. Before the payment for goods, you should prudently check online trading contents, to avoid any unnecessary loss.

After your online trading order passes review, you may inquire your trading order details on our platform. If you need to apply for cancellation of an order after the order passes review, you may contact our online customer support team, and your application for cancellation of the order may be completed upon approval by the appropriate supplier.

You agree and confirm: No matter for what reason monies paid by you under an online trading order are returned, corresponding monies will be returned to your payment account as per the original route within 5-10 days.

Chapter III Management Standards for Online Trading Services

1. Dispute settlement rules

You understand and confirm: In the case of any dispute or complaint between you and a supplier in the course of use of the Services, it can be settled in accordance with the Standards for Settlement of Disputes over Online Trading and Trades of the MIC. Focus Global is fully responsible for handling customer complaints on behalf of the seller.

2. In the case of a dispute due to violation of the use of the Services, we will be entitled to give a warning, freeze your account, close and cancel the online trading order concerned, impose a fine or take any other punishment measure; if circumstances are especially serious, we will be entitled to immediately cancel the service contract and close the account unilaterally, with losses arising therefrom to be borne by yourself.

3. Notes on punishments

You understand and agree: In any of the following circumstances, we will be entitled to impose punishments including but not limited to the cancellation and closure of an order, the suspension of the Services, the close of account upon you, with losses arising therefrom to be borne by yourself:

(1) a trading product runs counter to any law, regulations, policies or rules, etc.;
(2) it is judged by us that you maliciously place an order and is suspected of a fraud;
(3) We doubts on a reasonable ground that you maliciously collude with a supplier, and conducts a false trading; or
(4) you fail to provide any effective, complete or authentic evidence.

Chapter IV Disclaimer

1. We don’t conduct any statements and guarantees for the following matters:

(1) Services provided by us fully conform to your requirements or experience; (2) Focus Global is not liable, does not have any fault, or guarantees effects of your use of the Services. You agree to independently bear losses arising from the unexpected halt of the website, a delay in operation or transmission, computer virus, network connection fault, unauthorized entry, etc.

2. Where a third party institutes legal proceedings or makes a claim against our services for you violates the Agreement, and the Privacy Policy, the Terms and Conditions or any other relevant law or regulations, you will agree to compensate our services for all losses arising therefrom, including legal costs, preservation costs, notarial fees and reasonable legal costs.

3. Focus Global acts as your first point of contact to assume full responsibility for processing any disputes on behalf of the seller between you and suppliers in the course of online trading, including but not limited to disputes over quality, payment and after-sales service, complaints, negative reviews, refunds and chargebacks.

4. If we take any measure such as the cancellation of an order, the suspension of the Services or the close of account due to your breach of any clause hereof, all losses arising therefrom will be borne by yourself.

Chapter V Settlement of Disputes

1. If negotiation fails, any dispute over the online trading functions between you and us shall be referred to the Hong Kong International Arbitration Centre for settlement. Arbitration fees shall be borne by the losing party, unless otherwise ruled. Arbitration rules shall be subject to laws of Hong Kong China.

2. If any disputes between you and us in the course of non-online trading service, if negotiation fails, the dispute shall be referred to the Jiangsu Arbitration Center of the China International Economic and Trade Arbitration Commission for settlement. Arbitration rules shall be subject to laws of The People's Republic of China.

In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following entities shall be responsible for transactions conducted in the following countries:

If your country of residence or establishment is Hong Kong and the rest of the world, you are contracting with Focus Global Sourcing Services Co., Limited located at Room 3112A, 31/F, West Tower, Shun Tak Centre, No.168-200 Connaught Road Central, Hong Kong (NOTE: This NOT a return address).

If your country of residence or establishment is China, you are contracting with Focus Technology Co., Ltd., located at _ Focus Technology Building, No. 7 Lijing Road, Pukou District, Nanjing City, Jiangsu Province (NOTE: This NOT a return address).

3. The Agreement is translated into English by translation software. We are not responsible for any description difference between the English version and the Chinese version of the Agreement on the website. In the case of any conflict, the Chinese version shall prevail.

Privacy Policy

Trading.made-in-china.com makes a firm commitment to protect your privacy. The following policy, as part of Terms & Conditions which has to be agreed with by users while visiting our website, provides details of how your information is treated. This policy may be subject to changes without notice. So please check the latest version periodically.

What information will be collected by trading.made-in-china.com?

Account Data:
Order Issued by Buyer: We collect all the information in your account on trading.made-in-china.com, such as your company name, address, contact person, telephone number, fax number, email and etc. This is to enforce the agreement between you and trading.made-in-china.com, to ensure that you are reachable by potential trade partners, or to troubleshoot problems with your account.

Order Drafted by Supplier: For new buyers on Made-in-China.com, when the supplier drafted an order, we will automatically create a buyer account and collect all the information in your account on trading.made-in-china.com, such as your company name, address, contact person, telephone number, fax number, email and etc. This is to enforce the agreement between you and trading.made-in-china.com, to ensure that you are reachable by potential trade partners, or to troubleshoot problems with your account.

Hidden Data: In addition to your account data, we also collect information recorded when you browse and visit our website, including but not limited to, cookies, IP address, etc. This information is not used to identify you, but for the necessary purpose to avoid being attacked by hackers, and for the purpose of making customized content service to users. Additionally, through processing comprehensive statistic analysis, we are endeavoring to provide you with more and more efficient functionalities to facilitate our service. To visit trading.made-in-china.com, your browser has to be configured to accept cookies.

Other Information: Sometimes we may contract with third parties to offer you products or services which we ourselves do not offer. To fully access and use such services, you may be asked to provide certain information.

How will trading.made-in-china.com use your information?

Information, such as company name, address, contact person, telephone number, etc., will be posted on trading.made-in-china.com publicly, and accessible to all users. Users should thus exercise caution when deciding to release any information that is identifiable to you. Trading.made-in-china.com conducts analysis and research on the above information regarding users' distribution of industry, geographic location, and so on. The purpose of this research is to gain a better understanding of our users, and is compiled and analyzed on an aggregated basis. Trading.made-in-china.com maintains the right to share analytic results with its business partners.

What are your and trading.made-in-china.com's individual responsibilities in regards to privacy protection?

Once receiving your information, we make our best effort to ensure the stability and security on our systems. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure from hacker attacks. Therefore, trading.made-in-china.com cannot make any warranty on the security of the information you transmit to us, and you do so at your own risk. We will disclose your information in good faith when we believe that it is necessary to:
enforce the provisions of trading.made-in-china.com; protect and defend the rights of trading.made-in-china.com, other users, or for public interests; contract with third party parties to provide you with better value and service;conform to national regulations or legal processes.
You as a user are strongly recommended to keep your Member ID and password on trading.made-in-china.com safe and secure. To ensure the safety and security of your company and personal information do not divulge your password to others. If you feel that your Member ID or password is for any reason at risk, please contact us immediately.

Disclaimers

We are not responsible for the privacy protection methods of other websites who are linked to trading.made-in-china.com.

How can you contact us?

Should you have any suggestion on our Privacy Policy, please contact us.

About Coupon

1. What is the Online Trading Coupon?

Online Trading Coupon is for buyers to collect and use, offering discounts on the Online Trading Orders.

2. How to get and use Online Trading Coupons on the desktop site? (Made-in-China.com)

1) Get the coupon: You can get the coupon on the top of the product page after logging in to your account; you can also get the coupon when you are on the payment page.
Quick access: https://focusbuyer.en.made-in-china.com/product/iOythzFArPrw/China-Online-Trading-Coupon.html

(Product page)
(Payment page)

2) Place the order: For Negotiated Order and Rush Order, please find the product you want to order, click "Start Order" on the right side, complete the order info including email address, shipping address, and billing address.

If you are in login status for the first order, your email will be automatically entered but the shipping and billing address are needed.
If you are in login status and have placed an order before, the system will automatically fill in the previous info.

For Supplier Drafted Order, log in to your account in Virtual Office(https://purchase.made-in-china.com/) and make the payment directly with the coupon.

3) Redeem your coupon: Log in to your account and go to "Transactions - My Online Order". Confirm the order you need to pay and redeem the coupon.

For more info about placing the order and the payment process, please check: https://trading.made-in-china.com/buyerfaq#faq

Sign in - My Account - Transactions - My Online Order

3. How to get and use Online Trading Coupons on the mobile site? (Made-in-China.com App)

Download the App: https://www.made-in-china.com/special/forbuyerapp/

1) Get the coupon: You can get the coupon on the product page after logging in to your account; you can also get the coupon when you are on the payment page.
Quick access: https://m.made-in-china.com/product/Online-Trading-Coupon-1938959432.html

Please notice that if you open this link above on the touch screen site, click “Start Order on APP” and you will be directly taken to the Made-in-China.com App; Or click the coupon and “Get App Now” and you will be directly taken to the Made-in-China.com App.

2) Place the order: For Negotiated Order and Rush Order, please find the product you want to order, click "Start Order", complete the order info including email address, shipping address, and billing address.

If you are in login status for the first order, your email will be automatically entered but the shipping and billing address are needed.
If you are in login status and have placed an order before, the system will automatically fill in the previous info.

For Supplier Drafted Order, log in to your account on the Made-in-China.com App and make the payment directly with the coupon.

3) Redeem your coupon: Log in to your account and go to "My Account - Online Orders". Confirm the order you need to pay and redeem the coupon.

For more info about placing the order and the payment process, please check: https://trading.made-in-china.com/buyerfaq#faq

Notice

  • Each coupon can only be used once;
  • Public Coupons are only shown and can be received during the events;
  • Pay attention to the expired date of the coupon.

Coupon Guidance video version

https://www.made-in-china.com/video/Our-Service-service-mEGJzsgjjxDt.html

Made-in-China.com reserves the right of final interpretation of the event.

Online Trading Service Team
Made-in-China.com

Contact Us

Headquarters

Add: No. 7, Lijing Road, Jiangbei New Area, Nanjing, Jiangsu, China
Tel: +86-25-6667 7777
Fax: +86-25-6667 0000
E-mail: [email protected]

Focus Global Sourcing Services Co., Ltd.

Made-in-China.com HongKong Branch
Add: Room 3112A, 31/F, West Tower, Shun Tak Centre, No.168-200 Connaught Road Central, Hong Kong, China
E-mail: [email protected]