What if the products I ordered are defective/not as described?
You can request a refund if the products are not as described. The supplier needs to reply to the refund request within 24 hours after you have submitted it. If the refund method is "Refund after return", the supplier must confirm the refund as soon as possible after receiving your return within 30 days.
Can I apply for a return?
If the failure to deliver the goods is within the agreed time limit or the failure to receive the goods is caused by the supplier, the buyer has the right to request a refund (return refund/exchange/other compensations). If you need to send back the goods, the original packaging of the goods, warranty card, accessories, and gift items need to be sent back with the goods together and the freight will be charged by the supplier.